Terms and conditions

1. Introduction

Welcome to Tu2ria. By accessing or using our platform, you agree to be bound by these Terms and Conditions. Please read them carefully. Tu2ria is operated by Tu2ria Technologies LLC, registered in Egypt. These terms govern your use of the Tu2ria website and mobile applications.

If you do not agree to these terms, you may not access or use the platform. We may update these terms from time to time, and your continued use of Tu2ria constitutes acceptance of any changes.

2. Account Terms

You must be at least 13 years old to use Tu2ria. Users under 18 must have parental or guardian consent. You are responsible for maintaining the security of your account credentials. Tu2ria cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.

Registration Requirements

You must provide accurate and complete information when creating an account. You may not use a false identity or impersonate any person or entity. Tu2ria reserves the right to refuse service, terminate accounts, or remove content at our sole discretion.

Account Security

You are responsible for all activity under your account. Immediately notify us of any unauthorized use at security@tu2ria.cloud. We recommend using a strong, unique password and enabling two-factor authentication where available.

3. Service Usage

Tu2ria provides an online learning platform connecting teachers and students. You agree not to:

• Violate any laws or regulations
• Infringe on any intellectual property rights
• Transmit any harmful, offensive, or inappropriate content
• Attempt to gain unauthorized access to any part of the platform
• Use the platform for commercial purposes without our written consent
• Interfere with or disrupt the integrity or performance of the service

4. Teacher Terms

Teachers on Tu2ria must maintain accurate qualifications and professional standards. Teachers are solely responsible for the accuracy and quality of their course content. Tu2ria reserves the right to remove any content that violates our quality standards or community guidelines.

Key Obligations

• Provide accurate course descriptions and syllabi
• Maintain professional conduct with all students
• Respond to student questions within 24 hours
• Honor the published group schedule and notify students of any changes

5. Student Terms

Students agree to use Tu2ria solely for personal learning purposes. Academic dishonesty, including sharing course materials without permission, is prohibited. Students agree to provide honest reviews and ratings of courses they have completed.

Students may not record, reproduce, redistribute, or share any course content without the explicit written consent of the teacher and Tu2ria.

6. Payments & Refunds

All prices are listed in USD with local currency equivalents shown at checkout. Exchange rates are updated daily and locked for 30 minutes during the checkout process. Tu2ria charges a 15% platform fee on all transactions.

Refunds are available within 7 days of enrollment, provided the student has attended fewer than 2 sessions. Refund requests must be submitted via email to refunds@tu2ria.cloud. Refunds are processed within 5–10 business days to the original payment method.

7. Content Policy

All content on Tu2ria must comply with our community standards. Prohibited content includes:

• Material that infringes copyrights or other intellectual property rights
• Offensive, discriminatory, or hateful material
• Misinformation or factually inaccurate educational content
• Content promoting illegal activities
• Spam, misleading, or deceptive content

Tu2ria reserves the right to remove content and terminate accounts that violate this policy without prior notice.

8. Privacy

Your privacy is important to us. Our Privacy Policy, incorporated herein by reference, explains how we collect, use, and share information about you when you use our services. By using Tu2ria, you agree to our Privacy Policy.

You can review our full Privacy Policy by clicking here.

9. Termination

Tu2ria may terminate or suspend your account at any time, with or without cause. Upon termination, your right to use the service ceases immediately. Tu2ria is not liable to you or any third party for any termination of your access to the service.

If your account is terminated due to a violation of these terms, you may not create a new account without our express written consent.

10. Contact

For legal matters, contact us at:

• Email: legal@tu2ria.cloud
• Address: Tu2ria Technologies LLC, Cairo, Egypt