Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, enroll in a course, or contact us for support. This includes your name, email address, payment information, profile details, and communications with us.

Account Information

Name, email address, phone number, profile photo, date of birth (for age verification), and qualifications (for teachers applying to join the platform).

Payment Information

Billing details processed through our certified payment partners. We do not store full card numbers on our servers. All payment data is handled by PCI-DSS compliant processors.

Usage Data

Information about your interactions with the platform, including courses viewed, sessions attended, features used, time spent on the platform, and device and browser information.

2. How We Use Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information including confirmations and receipts
• Send technical notices, updates, and support messages
• Respond to comments, questions, and requests
• Monitor and analyze trends, usage, and activities in connection with our services
• Comply with legal obligations and enforce our policies

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service providers who assist in our operations (e.g., payment processors, cloud hosting)
• Law enforcement when required by applicable law or legal process
• Business partners only with your explicit consent

In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information is subject to a different privacy policy.

4. Cookies

Tu2ria uses cookies and similar tracking technologies to collect and use information about you. We use cookies to:

• Keep you logged in securely across sessions
• Remember your preferences and settings
• Understand how you use our platform to improve it
• Provide relevant content and recommendations

You can control cookies through your browser settings. Disabling cookies may affect some platform functionality. We do not use cookies for advertising or cross-site tracking.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data in transit
• Encrypted storage for sensitive data at rest
• Regular security audits and penetration testing
• Access controls limiting data access to authorized personnel only

However, no method of transmission over the Internet is 100% secure. We encourage you to use a strong password and to log out of your account after each session.

6. Children's Privacy

Tu2ria is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will take steps to delete it promptly.

Users between 13 and 18 must have parental consent before using Tu2ria. Parents can create a parent account to manage their child's account and monitor their learning activity.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (“right to be forgotten”)
• Restriction: Request that we restrict processing of your data
• Portability: Request your data in a machine-readable format
• Objection: Object to processing of your data for certain purposes

To exercise any of these rights, contact our Data Protection Officer at privacy@tu2ria.cloud. We will respond to your request within 30 days.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We'll notify you of any significant changes by posting the new policy on this page and updating the ‘Last updated’ date. For material changes, we will also send a notification to the email address associated with your account.

Your continued use of Tu2ria after changes to this policy constitutes acceptance of the updated policy.

9. Contact Us

For privacy-related inquiries or to exercise your data rights, contact our Data Protection Officer:

• Email: privacy@tu2ria.cloud
• Address: Tu2ria Technologies LLC, Cairo, Egypt

We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy.